Frequently Asked Questions

Your Questions, Answered

TOUR & EXCURSION FAQS

This is a fun, high velocity tour and weather conditions may vary.

This tour is not suitable for:

  • pregnant women
  • children under 2
  • persons with back, neck or heart problems
  • persons with serious medical conditions
  • persons with limited mobility

The maximum weight limit per person is 275 lbs. 

This activity has a minimum number of guests required for it to run. In the unlikely event that it does not meet the minimum, you will be notified that it is cancelled and you will be issued a 100% refund.

In the event of bad weather or mechanical issues, you will be issued a 100% refund.

If you cancel:

  • 72 hr+ in advance – 100% refund
  • 49 to 71 hrs in advance – 50% refund
  • 48 hrs or less – no refund
  • In the event of bad weather or mechanical issues, you will be issued a 100% refund.

Please note that our Cancellation Policy timelines apply to:

  • Requests to transfer to another tour or to a different day
  • Cancellations or transfer requests due to illness

Our tours expose you to lots of beautiful Bahamian sunlight and water!

Please be sure to bring:

  • sunglasses
  • sunscreen
  • towels

Our check-in desk and dock are conveniently located in The Royal Lobby at Atlantis.